Privacy policy
Last updated: April 15, 2026
Evnor operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Evnor is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, payment card information, transaction details, and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, purchase, return, exchange or cancel, and your past transactions.
- Communications with us including information you include when sending a customer support inquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you when you create an account, visit or use the Services, or communicate with us.
- Automatically through the Services from your device when you use our products or services, and through the use of cookies and similar technologies.
- From our service providers when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
- Provide, Tailor, and Improve the Services. We use your personal information to process payments, fulfill orders, manage your account, arrange shipping, facilitate returns and exchanges, and create a customized shopping experience.
- Marketing and Advertising. We use your personal information to send marketing and promotional communications by email and to show you relevant advertisements.
- Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure shopping experience, and detect fraudulent or malicious activity.
- Communicating with You. We use your personal information to provide customer support and maintain our business relationship with you.
- Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process.
How We Disclose Personal Information
We may disclose your personal information to third parties in the following circumstances:
- With Shopify, vendors and other third parties who perform services on our behalf (e.g. payment processing, data analytics, customer support, fulfillment and shipping).
- With business and marketing partners to provide marketing services and advertise to you.
- When you direct or consent to our disclosure of certain information to third parties.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction, to comply with legal obligations, or to protect or defend the Services and our rights.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. To learn more, visit the Shopify Consumer Privacy Policy. You may exercise certain rights with respect to your personal information at the Shopify Privacy Portal.
Third Party Websites and Links
The Services may provide links to third-party websites. We do not guarantee and are not responsible for the privacy or security of such sites.
Children's Data
The Services are not intended for children. We do not knowingly collect personal information about children under the age of majority. If you are a parent or guardian of a child who has provided us with their personal information, please contact us at support@evnor.co to request deletion.
Security and Retention of Your Information
No security measures are perfect or impenetrable. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, or resolve disputes.
Your Rights and Choices
Depending on where you live, you may have the following rights:
- Right to Access / Know — Request access to personal information we hold about you.
- Right to Delete — Request deletion of your personal information.
- Right to Correct — Request correction of inaccurate personal information.
- Right of Portability — Receive a copy of your personal information and request transfer to a third party.
- Right to Opt out of Sale or Sharing for Targeted Advertising — You may have a right to opt out of the "sale" or "share" of your personal information for targeted advertising purposes.
- Managing Communication Preferences — You may opt out of promotional emails at any time using the unsubscribe option in our emails.
To exercise any of these rights, please contact us at support@evnor.co.
Complaints
If you have complaints about how we process your personal information, please contact us at support@evnor.co.
International Transfers
We may transfer, store and process your personal information outside the country you live in. Where required, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this website and update the "Last updated" date.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@evnor.co or contact us at:
Evnor Hong Kong